Shipping & Refunds


Shipping Damage

We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.

Upon arrival, please check your shipment carefully to ensure that it was not damaged during shipping. If your product arrives damaged from shipping, please notify us via email within 48 hours of receiving your Pure Science Lab order and provide detailed information, including any images you may have of the damaged shipment. All claims for damaged product must be made in writing. Please send your claim to or call (954) 371-9715 to speak to one of our customer service representatives for more information about the process.

General Refund Policy

Pure Science Lab offers a 30-day, 100% satisfaction guarantee for all of our CBD Hemp Oil products. Merchandise Returns may be accepted within 30 days of the date of purchase. All returns must be accompanied by an original receipt or proof of purchase that can be validated in our system. We reserve the right to refuse or limit Returns for any reason. All Refunds will be made in the original form of payment.

Once we have received your Return and it is inspected, we will notify you via email that it has been received, along with the total Refund amount. The refund will then be processed. If for any reason, you have not received your Refund within 14-days of receiving our email, please contact us at or call (954) 371-9715 to speak to one of our customer service representatives.

Shipping is non-refundable. You are responsible for paying the shipping cost for all returns.
All returns of open products require a restocking fee, which will be deducted directly from the refund.

Merchandise must be in its original condition and in its original packaging, or the merchandise must be defective. We reserve the right to refuse any defective or damaged merchandise. If an item is defective or deemed damaged, we will replace and exchange that item for you.

All returns must be sent to:

US Office
Pure Science Lab, LTD
6574 North State Road 7, Ste 392
Coconut Creek, Florida 33073